Hybrid, Multiple Locations

Senior Manager Transformation, EMEA QTC

• The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently. We are seeking a dynamic and innovative Senior Manager Transformation for our Quote-to-Cash service line. Reporting to the Transformation Director, EMEA QTC, in this pivotal role, the successful candidate will be responsible for supporting transformation program management within the EMEA Quote-to-Cash framework. This role ensures that both process and service levels are consistently met or exceeded and customer satisfaction is optimized.POL Wroclaw - LegnickaDEU Heidelberg - Tullastrasse, DEU Karlsruhe, ESP Barcelona, GBR Crawley, GBR Winnersh - Eskdale Road
• BD is one of the largest global medical technology companies in the world. ™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities
• Advancing the world of health

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time

Key Responsibilities:

• Collaborate with EMEA QTC process & service delivery leads in identifying areas for optimization & improvement
• Recommend prioritized opportunities to the Transformation Director, EMEA QTC for approval and execution
• Lead programs & projects related to E2E QTC processes, service delivery and master data driving continuous improvement & optimization
• Ensure successful delivery of strategic process improvement projects including scope, timeline, and budget
• Maintain strong working relationships with internal EMEA and QTC stakeholders driving a customer-first mindset including BPT, supply chain, finance, and commercial excellence
• Review BD technologies for optimization across the QTC lifecycle and recommend improvement opportunities leveraging a digital-first approach
• Support the development of a transformation team comprising program management, transformation SMEs, & digitalization experts

Qualifications and Skills:

• Strong understanding of process & service delivery principles, practices, and methodologies
• Strong ability to analyze data, identify trends, and excellent problem-solving skills
• Strong communication and interpersonal skills
• Demonstrated leadership and team management capabilities in a matrixed organization
• Proven Lean Management skills with Lean Six Sigma certification a definite asset
• Proficiency in project & program management methodologies and tools
• Strong familiarity with ERP & CRM systems (e.g., SAP, LOTS, Oracle, SFDC, Conga) and other financial tools and technologies
• Thorough knowledge of end-to-end Quote to Cash process
• A minimum of a bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required
• A master’s degree or relevant professional certifications in finance, project management, or service management are highly desirable
• 5-7 years of experience in service management, with a focus on financial processes and customer interactions
• Proven track record of managing and optimizing service delivery in a global or large-scale organization

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status

Required Skills