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What you're going to do

• Do you have a strong background in operational management, including experience in service delivery and stakeholder communication? Do you want to part of our successful and interdisciplinary Solutions team? Then this role could be your next career step! You will act as the key liaison between our internal teams and clients, actively assisting with daily operations, ensuring smooth operations and service quality, monitoring internal logistics, optimizing workflows, and increasing operational efficiency. You will be responsible for the following tasks:
• Overseeing the daily operation of our services on various platforms and ensuring that processes run smoothly and efficiently
• Developing and implementing operational tools, policies, and procedures to optimize service delivery
• Implementing the service for the client in terms of tools and tasks
• Leading and developing the cross-functional operation teams and ensuring the resources required for the service
• Actively working in service operations and helping with the further development of our projects
• Ensuring the smooth continuation of on-duty operations
• Organizing internal knowledge and information exchanges with different teams
• Observing client and technology trends and recognizing new opportunities
• On-duty assignments by mutual agreement

What we're looking for

• University degree at Bachelor or Master level in Business Administration, Management, or a related field
• Several years of experience in a similar function in the IT services or consulting environment, with a proven track record in operational management
• Strong leadership and team management abilities to support and guide the service team
• Excellent customer service skills and a commitment to customer satisfaction
• Excellent verbal and written communication skills in German and English
• Proficiency in service management software and tools
• Sharp minds, good vibes
• We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work
• As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
• Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities

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