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Job Level:  Professional

Location: 

Bern, CH

Area of Expertise:  Operations

Unit:  Allianz Partners

Employing Entity:  Medi24 AG

Job Type:  Full-Time

Remote Job:  Hybrid working

Employment Type:  Permanent

ID:  60869

Position Cluster:  Allianz Executive

The Head of Operations, Medi24, is responsible for planning, directing and improving operational performance. In this role, you will directly lead the Customer Care, Telemedical and Medical teams, ensuring operational excellence and efficiency in meeting budget and customer service targets. Working with the Executive Board and the Regional Head of Operations, you will develop and refine Operations delivery, supporting business change and growth in line with Medi24 strategy.

What you do:

• Develop and refine delivery, vision and strategy, for the end-to-end operations at Medi24 in line with the global Operations strategy
• Strengthen and lead a cohesive management team, ensuring that the Customer Care, Telemedical and Medical departments are run effectively and efficiently
• Review and report on operational performance, ensuring that strategic objectives are well communicated, understood and executed
• Create efficiencies to increase profitability and enhance Medi24 client experience.
• Act on partner and customer data, developing strategies to enhance a strong customer focused culture, liaising with other parts of the business as necessary
• Plan, organize, and manage resources to successfully complete of strategic initiatives.
• Work closely with our workforce management team to optimise staff planning, scheduling and efficiency
• Collaborate with other functions to contribute positively to the overall success of Medi24. 
• Contribute to the yearly budget cycle and prudently manage resources within budget
• Partnering with HR, implement effective succession planning, people management, development, recruitment, and retention strategies
• Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador for our values while creating a high-performance culture

What you bring:

• Relevant educational background with minimum 10 years- experience in a health or operations environment.
• Minimum 5 years- people leadership experience
• Demonstrated success in establishing and driving service excellence.
• Strong leadership and managerial skills, with a hands-on proactive approach
• Ability to manage a large operation and lead it through change
• Demonstrated ability to lead people, get results through others and provide coaching/constructive feedback.
• Fluency in German and English, ideally with French or Italian.
• Ability to think strategically in a 1-3 year time span and proactively drive change.
• Possess a highly competent, entrepreneurial and forward thinking attitude.
• Demonstrated ability to build strong relationships at all levels of the organization.

60869 | Operations | Professional | Allianz Executive | Allianz Partners | Full-Time | Permanent

Reporting Line

The Head of Operations incumbent will be a member of the Executive Board of Medi24. The position reports functionally to the Regional Head of Operations, with dotted line to the CEO of Medi24. The position requires close coordination with the Executive Board and with various entities internally and externally.