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The opportunity:

• We are excited to announce the formation of a brand-new team dedicated to assisting customers in enhancing their policies or closing them out. We're seeking enthusiastic individuals to join us at our state-of-the-art offices in Douglas
• Our mission is to empower our customers to thrive in an ever-changing world. We’re not just about policies and premiums; we're about people, passion, and possibilities. Join us and be part of a newly formed team that's making a difference
• Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need

What you’ll do:

• Efficiently process and manage customer requests, from reinstating policies to surrender requests, from start to finish
• Communicate with customers to gather necessary information, provide updates, and offer support throughout the process
• Ensure all data is accurately entered into our systems and maintain accurate customer records
• Investigate requests and work with various stakeholders to resolve issues promptly
• Adhere to all regulatory and company guidelines
• Participate in training sessions and team meetings to continuously improve your skills and contribute to team success

What we’re looking For:

• Friendly, approachable, and a great communicator
• Detail-oriented with strong organisational skills
• Proficient in Microsoft Office and comfortable with learning new software
• A team player who can also work independently
• Experienced in customer service (bonus points if you have experience in our industry!)

Why Zurich?

• Aside from our fantastic office space, which we demonstrate in our video, we have:
• A great benefits and reward package
• A supportive and welcoming team environment
• Opportunities for growth and development
• Fun company events and team-building activities
• The chance to make a real impact on our customers’ lives

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry

The financials

• Competitive salary
• 12% defined non-contributory pension scheme
• Annual company bonus
• Income Protection
• Free Car Parking, including electric car charging points
• 25 days holiday a year plus bank holidays
• The option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks' full pay for maternity, paternity and adoption leave
• Access to Private medical insurance
• Virtual GP appointments
• Access to a wealth of support from our wellbeing partners
• Free fruit on a Weekly basis

Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited