Job ID

REQ-10046840

Apr 14, 2025

Switzerland

Summary

Location: JAPAT offices, Switzerland

About the role:

Would you like to be our Customer Service Support Specialist? At our company will be pivotal in providing high-quality service and hospitality to our notable clientele. This role requires the individual to uphold the company-s high service standards and to anticipate unique client needs. The ideal candidate will play an integral role in enhancing our client-s customer experience.

If you're driven by a passion for customer service and aspire to make a meaningful impact, we invite you to join us.

This role will require an individual comfortable with flexible work hours as part of a 50% work schedule and should ideally live within a 30-minute radius of Basel airport to accommodate early morning and/or late evening and weekend assignments when necessary.

About the Role

Key Responsibilities:

• Provide exceptional customer service to our VIP customers, corporate management, and board members,
• Utilize strong problem-solving skills to work calmly and efficiently under pressure, responding readily to any ad-hoc requirements or queries.
• Demonstrate high emotional intelligence and empathy to anticipate and meet the needs of distinguished clients.
• Showcase detail orientation and maintain the highest standards in service and presentation, providing a clean and pristine environment.
• Display organizational skills to smoothly coordinate all procedures and schedules while managing time effectively.
• Engage productively with all departments, assisting with general support activities and ensuring seamless cross-departmental collaboration.
• Show discretion and trustworthiness, exhibiting a positive and friendly demeanor.

Essential Requirements:

• Several years' experience in high-level customer service, ideally in aviation, luxury hospitality/concierge services, executive assistant roles or as a Corporate Flight Attendant.
• Excellent communication skills in German and English; knowledge of French would be advantageous. 
• Familiarity with Novartis is a plus
• Experience with VIP clients and high-ranking business individuals. 
• Able to display excellent host qualities and a warm, inviting demeanor to team members and passengers alike. 
• Displays exceptional detail-orientation and a commitment to maintaining the highest standards in service and presentation.
• Comfortable with flexible work hours as part of a 50% work schedule and should ideally live within a 30-minute radius of Basel airport to accommodate early morning and/or late evening and weekend assignments when necessary.
• Languages: Fluent in English and German, French preferred.

Benefits and rewards:

Read our handbook to learn about all the ways we-ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients- lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network(link is external)

Benefits and Rewards: Read our handbook to learn about all the ways we-ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division

Corporate

Business Unit

Corporate

Location

Switzerland

Site

Basel (City)

Company / Legal Entity

C071 (FCRS = CH071) Japat AG

Functional Area

Facilities & Administration

Job Type

Part time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.