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• Select how often (in days) to receive an alert:
• Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships
• Sets and achieves targets to maintain productivity, efficiency and quality standards
• Meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas
• Responsible for resolving basic queries from customers and agents
• Help identifying and taking forward continuous improvement opportunities

Job Qualifications

• Required:
• High school diploma or equivalent; associate’s degree or higher preferred
• Proven experience in office management, administrative support, or similar roles
• Excellent verbal and written communication skills
• Strong organizational and time-management skills