Customer Experience Specialist 80-100%

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.

At SKAN, healthy growth is important to us. We are always looking for talented individuals to fill a wide range of roles. Apply now!

Overview

Communication is our passion: the current team of ten around Viviane Ewald is looking for reinforcement in Allschwil. While we have already mastered the entire marketing repertoire, from brand management to online marketing and events - and all of this is networked and international - we now want to get even closer to our customers. With your help, we will develop a customer experience management system that strengthens our customer relationships and optimally integrates customer needs into our processes. Would you like to redesign this path with us?

Responsibilities

• Development and implementation of a customer experience strategy
• Design, implementation and evaluation of systematic customer satisfaction management
• Development of target group-specific questionnaires and survey methods
• Analysis of survey results and creation of meaningful reports
• Deriving recommendations for action from the survey results
• Analysis of customer interactions and customer journey
• Optimization of touchpoints along the customer journey.
• Presentation of the results to Leadership Team

Hardskills

• University degree in communications, marketing, market research, international business or a related field
• Proven experience in customer experience management, ideally in a global environment
• Strong understanding of customer needs
• Analytical and conceptual strength
• Familiarity with digital tools and platforms, such as Microsoft Teams and CRM systems (preferably Salesforce)
• Independent working style, team spirit and the ability to work in a dynamic, international environment.
• Fluency in German and English are essential

Softskills

• You enjoy communicating regularly with the team and generating ideas
• You have excellent communication skills
• You have a hands-on mentality
• You are creative and enjoy creating new things

Additional information

To apply, please upload your complete application documents (CV, diplomas and references) to our careers page. We are not currently working with external service providers or recruitment agencies for this position.

We offer you

• An open and collegial corporate culture
• Freedom for ideas
• Participation in sports and leisure activities
• Promotion through further training, especially at our SKAN Academy
• Intensive and job-oriented introduction
• Short decision-making paths and flat hierarchies
• Open communication policy
• 5 weeks holidays and the possibility of further holidays

For questions please contact Alice Brésez.